Privacy Policy

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Privacy Policy for Rocket Laundry Services

At FreshFolds Laundry Services, we understand the importance of your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our laundry services or interact with our website or mobile application.

1. Information We Collect:

  • Personal Information: When you register for an account or place an order with FreshFolds Laundry Services, we may collect personal information such as your name, address, email address, phone number, and payment details.
  • Laundry Preferences: We may collect information about your laundry preferences, including detergent preferences, fabric care instructions, and special instructions for handling specific items.
  • Usage Information: We may collect information about how you interact with our website or mobile application, including your IP address, browser type, device information, and pages visited.

2. How We Use Your Information:

  • Providing Services: We use your personal information to provide laundry services, process orders, communicate with you about your orders, and deliver exceptional customer service.
  • Improving Services: We may use your information to improve our services, develop new features, and enhance the user experience.
  • Marketing: With your consent, we may send you promotional offers, newsletters, or other marketing communications about our services and special promotions.
  • Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our policies.

3. Information Sharing:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in providing laundry services, processing payments, or delivering marketing communications.
  • Legal Requirements: We may disclose your information when required by law or to protect the rights, property, or safety of FreshFolds Laundry Services, our customers, or others.

4. Your Choices:

  • Opt-Out: You may opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.
  • Access and Update: You may access or update your personal information by logging into your account or contacting us directly.

5. Data Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Children’s Privacy:

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to remove such information from our systems.

7. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or mobile application.

8. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected].

By using FreshFolds Laundry Services or interacting with our website or mobile application, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.